Frequently Asked Questions (FAQs)

Veterinary rehabilitation is a field of veterinary medicine that uses non-invasive therapies—like therapeutic exercises, manual therapy, acupuncture, and laser therapy—to help reduce pain, improve mobility, and support recovery from injury, surgery, or chronic conditions

Yes, a referral from your regular veterinarian is required. This allows us to work closely with your primary veterinary team, develop the most appropriate treatment plan for your pet, and ensure consistent communication among everyone involved in their care.

WEVR primarily treats dogs and cats, but we will also treat small companion animals or “pocket pets”. Please contact us to discuss your pet’s specific needs!

The number of sessions depends on your pet’s condition, goals, and progress. Some pets benefit from just a few sessions, while others—particularly those with chronic conditions—may benefit from ongoing care. We’ll discuss a personalized plan with you during the initial assessment and update the plan based on your pet’s progress.

Your pet’s first appointment includes a comprehensive rehabilitation exam and functional assessment. We’ll review your pet’s medical history, perform a detailed physical exam, and discuss treatment goals. This visit typically lasts 60 minutes.

Follow-up appointments vary depending on the therapies provided, but most range from 20 to 35 minutes.

Yes! We provide both veterinary acupuncture and therapeutic massage as part of our integrative treatment options. These modalities help reduce pain, support healing, and improve relaxation and mobility.

No, WEVR currently does not offer underwater treadmill therapy. However, we provide a wide range of effective land-based therapeutic exercises tailored to your pet’s individual needs.

Absolutely! Whenever possible, we encourage pet owners to be present during their pet’s rehabilitation sessions. Your involvement helps us gather a detailed medical history, collaborate on a tailored treatment plan, and demonstrate any home care exercises we recommend. Many pets also feel more at ease and supported when their person is nearby.

If you’re unable to attend or prefer not to assist with handling, a trusted friend or family member is welcome to accompany your pet—as long as they’re comfortable helping with handling and can relay important information back to you

Many pet insurance providers offer coverage for rehabilitation, acupuncture, and other complementary therapies—especially if recommended by your primary vet. However, coverage varies by provider and policy, so we recommend contacting your insurance company for details.

At this time, we do not offer direct billing. Payment is due at the time of service, but we are happy to provide detailed invoices to help support your insurance claim submissions.

As our services are provided within your regular veterinarian’s clinic, all payments are processed through their office. Please contact their team directly to discuss available payment options.

Some pets may appear mildly sore or fatigued following a session—much like how people might feel after physical exercise. This is a normal response and typically indicates that muscles are being appropriately engaged. If you have any concerns about your pet’s condition after a session, please don’t hesitate to contact us. For concerns that arise after hours, please reach out to your regular veterinarian or the nearest emergency veterinary clinic.

Absolutely! Senior pets often benefit greatly from rehabilitation therapy. Whether it’s easing arthritis pain, improving balance, or increasing strength and comfort, our therapies are gentle and customized for aging bodies.

Your pet’s safety and comfort are our highest priorities. Our team is trained in force-free species-specific handling practices, and we are committed to creating a calm, supportive environment for every patient. Before each session, we review your pet’s medical records to identify any known areas of pain or sensitivity. We observe and assess each patient carefully before handling, and work at their pace. Sessions are conducted using Low Stress Handling® techniques, non-slip flooring to support stability, and restraint methods tailored to each pet’s individual needs and behaviour.